ELENCHUS: HOW TO PROMOTE DIALOGUE AND FEEDBACK

  I often study how different companies show themselves to public, how they promote themselves to position as top employer brands. Nowadays almost every important company is interested on being a desirable place to work, and this is a step forward. We are committed to create confortable environments with our workplaces, we want our employees to be happy, engaged and proud of working where they are working. As I said, this is something good and brings important value and return to the companies, but sometimes this could end up being only a beautifully tailored cover of underlying communication problems inside teams that lead to unsolved discrepancies, threats and fears. I know, that escalated quickly.

  Hence, a good way of taking a holistic and complete care of the workplace (defined as a place where people work together) is working on your internal cross level and peer communication. This grows horizontality and increases trust. If you really promote a place where anyone from the janitor to the CEO can ask or be asked, you are creating a safe environment where ideas matter. But today I'm not talking on the benefits of feedback, which are widely described everywhere. Today I am stepping on the form of giving and receiving feedback.

  First let me introduce you to the genesis: Socrates. Socrates was a man who embraced dialogue as a form of improvement between his pupils and himself, even when it was hard taking.

"One who is injured ought not to return the injury, for on no account can it be right to do an injustice; and it is not right to return an injury, or to do evil to any man, however much we have suffered from him."

  Let me use this way of thinking to state Socrates defined what is the right attitude when receiving feedback: Calmly contained.

The Death of Socrates - Jaques-Louis David / Metropolitan Museum of Art NY

First rule: feedback is a two way road. If you can be a giver you have to be prepared to be a receiver too.

How to receive feedback and what to demand from feedback giver

  Make sure you understand what is all about, ask for directions if necessary, it has to be clear and relevant and you are on your right to ask for further clarification. Don't be sassy, the person who is giving feedback is making an effort for you to improve, you have to appreciate that in the first place.

  Do not respond immediately, do not confront, don't be deffensive. Take your time to take this feedback and if you want to respond later or explain yourself, do it, but what's important here is taking your time to elaborate what has been said to you.

  Respond with empathy. Try to understand where does this come from and who is saying what to you.

  Learn from your worst detractors. Even when you think what has been said to you is a nonsense, irrelevant or something out of point, make the exercise of taking it for evaluation and reflection. Feedback can have multiple purposes, sometimes even mean ones, but there is always a little part of truth in every kind of them, and, as Socrates said, you are the only responsible of learning something from whatever comes to you.

  Thank, even when thanking is hard, tough, breathtaking, mixed with anger... but do it. Express gratitude for the effort of standing by you giving you feedback.

The formation of constructive feedback

  Before giving feedback think why you are giving it, take it into a positive thinking or state of mind. You want to give feedback because you want somebody to improve so you both can have a benefit from this. If you are not thinking in terms of building something together, forget about it, you better save your feedback or even better: think again, because you are not doing it right.

  Align. Talk about what you have in common and why is this important to both of you.

  Feedback has to be immediate, but it has to be well formed. Before giving it think on the suggestion you are giving first.

  Focus, limit your feedback, keep it specific.

  Acclaim the good first, there is always a good side, something well done, extol so you can introduce the suggestion later and ease the way the other person takes it.

  Talk about you, your honest feelings, in which position left you what you are pointing.

Follow Up

  When you give a feedback you commit to this person to build a better something together. If you see improvement you need to return this too. A feedback is not complete without a return, it is a multiple round practice.

  When you introduce feedback in your workplace as common language and do it the right way, you will realize it is the most powerful tool to personal development. From my point of view feedback is the number one practice to work on every team, invest in teaching how to use it effectively and promote its use constantly.

  A good way of doing this is sharing best practices on feedback, save a moment in which teammates share how somebody's feedback has done good to them. Save a moment to thank. Treat feedback as what it is: a gift.



Written listening to "David Byrne and Brian Eno - Everything that Happens will Happen Today" album (Rate:8,5/10)

HOW CAN EFFECTIVE LEADERSHIP CHANGE THINGS

How does a messy corporation look like?

- Divergence between areas. There are places where energy and resources are being explicitly wasted.

- There is confusion, every leader, manager, director has its own perspective of what is going on. The culture of rumor has installed and there is little or no information.

- The leadership and the employees are highly reactive, they respond adversely to any new event or occurrence.

- There is neither intention nor purpose and the topics, decisions and actions adrift from one scene to another.

How does a fine-looking corporation look like?

- United. Leaders have learned to debate and solve openly and maturely their conflict and disagreements.

- There is common strategies, objectives and a shared operational procedure.

- Corporation takes the initiative and acts over the competitive setting.

- Employees and leaders actively take part of the corporation and they are fully engaged with the objectives.

- A common purpose sense is shared throughout the company. There is progress.

  So the question is, what do we change in "messy corp" to become "fine-lookin' corp"? First of all, we need to focus on identifying the underlying problems. But don't panic, these use to be quite predictable. Normally there can be identified 5 behaviours that need to be changed: Divergence, Reaction, Apathy, Inactivity and Drift. The leadership need to turn this trends into others.

  Once we know what to do... how do we end up changing things? Here are some proposals to get this trends swapped.

- Turn Divergence into Solidarity: Provide a more consistent understanding of what is the situation for the company, invest resources making sure everyone is in line with the company's point of view.

- Turn Reaction into Initiative: Define a well landed strategy based on specifics. Clarify how the company is expected to achieve goals with the given resources.

- Turn Apathy into Proactivity: Inspire the members of your corporation to embrace the culture of effort and illusion for achieving goals.

- Turn Inactivity into Activity: Mobilize your people to transform their resources into means to achieve the goals. Set the right expectations, reach an agreement and harmonize collectively the objectives.

- Turn Drift into Purpose: Spread the sense of responsibility through managers and employees. Everytime its possible, make them part of the decision making and strategy design so the sense of belonging flourishes among them.

  Important Note: Leadership is not something that one person is, leadership is a process, a social dynamic which is shared in a given context in a given moment. So we should stop talking about leaders as individuals and start talking on situational leadership. To know more on this topic read the super comprehensive Hersey-Blanchard Situational Leadership Theory.

Written listening to "Mogwai - Kicking a Dead Pig" album (Rate:8,5/10)

LOOKING BACK HOME: RE-RECRUITING TALENT

"And I find it kind of funny
I find it kind of sad
The dreams in which I'm dying are the best I've ever had
I find it hard to tell you,
I find it hard to take
When people run in circles its a very, very
Mad world"

Tears for Fears - Mad World

  I was thinking how mad the world turns when we are heading nowhere. Come on... I know it sounds lame but I'll get to a point, I promise :)

  As I was saying, everybody needs a direction to head on and this is something sometimes difficult to manage when you are leading a team. Some of the main responsibilities of a leader towards his teammates is to handle this individual development. But this is easy to say, now, how we can deal with this? First amendment of employee development: Everybody likes to feel special.

1. Assessment: Schedule a calendar in which you need to talk to your reports individually at least once in a month. Managing means having your ear ready to anything that could lead you to a better guidance with your teammates. To get the most productivity on your team you need to approach every member one to one first, make sure they are on the best possible role to help the group.

HR has to provide with specifically designed (together with managers) development plans towards a particular and measurable model of competencies. Define the necessary competencies by task, not only by role (this is a common error, in order to get the most from a team you need to go to specifics). Only then you will be able to identify the bias and develop the tools to face this better.

2. Open Cross-team Re-Recruitment Processes: Why not democratise the progress of your best talent? Make the measurements collective and accessible to all members of a group. Bring back the 360º's. Make a culture on sharing best practices collectively.

I'm not saying anything new if I mention the sense of belonging is probably one of the most important engines of motivation any human being can have. Make all your team a participant of a process, specially when this internal promotion stays inside a particular working team. This will transgress the expected vertical secrecy through your company and will help building community feeling.

3. Founding Trust: As you can read in one of my previous posts, one of the most common causes of leaving the work is for trust between employee and company. When this divorce occurs, oh boy... Friedrick Nietzche said once “I'm not upset that you lied to me, I'm upset that from now on I can't believe you”. 

If you re-recruit, if you promote your people instead of finding the resource outside, you will grow instant trust among everybody. But be careful, even though it is not your fav one, you need to base your recruitment process on pure meritocracy. Make objectivity and logic flourish in your company. Promote only the bests, but promote them, look what's inside before looking outside. This will help create a culture of competition and self-improvement.

4. Grow Culture of Talent: Top Performers need excitement. They need to feel they are doing the best they can in the best place possible. Use your own talent development to convince others to embrace the culture of performance. 

5. Be the first to offer: You might not bear in mind that your best employees are being contacted by other companies several times a week. If you offer first the odds are high talent will stay in your company because of inertia.

6. Get out the rut: An employee excitement cycle is short. It's even shorter if this one is a top performer. Your talent behaves like the overexcited infant, once the sugar rush ends the kid crashes anyplace. Take control of this variable, promote the activity. 

  Some parts of this post were inspired by Dr. John Sullivan's (The Michael Jordan of Recruitment) article in TLNT.

Written listening to "Tears for Fears - The Hurting" album (Rate:8,5/10)